Service Category | Description |
Policy, guidelines and procedures | All policies concerning administrative arrangements are governed by the United Nations General Assembly resolutions and those of United Nations Environment Programme’s governing body. United Nations Financial Regulations and Rules supplemented by Multilateral Environmental Agreements’ and entities’ financial procedures or rules ensure effective and efficient use of resources in accordance with the purposes for which funds are provided, within authorized limits and available income. The United Nations Financial Regulations and Rules also regulate the organization’s procurement activities.United Nations Staff Regulations and Rules set the framework within which United Nations Environment Programme’s personnel, including different categories of staff members, consultants and independent contractors, are recruited and administered.United Nations Secretariat policies supplement and provide details on the implementation of the resolutions and regulations. They are embodied in United Nations administrative issuances i.e. Secretary-General’s Bulletins, Administrative Instructions and Information Circulars which may be further interpreted and translated into guidelines and procedures for day to day operations. |
Human Resources | Recruitment, staff administration, training, performance management and medical and counselling services. |
Talent Acquisition and Management | Developing staffing plans and implementing related recruitment activities namely classification, vacancy announcement, assessments, evaluation, review and selection. |
Staff Administration | On-boarding staff, administering contracts, processing entitlements and benefits, review and update of dependency status, leave records, lateral move, separation from service etc. Administering end-of-service and post-retirement benefits including pension fund deductions and After Service Health Insurance scheme. |
Staff development and training | Mandatory training of personnel on issues such as security, ethics and integrity, competency based interviewing skills, management development programme etc.Identify capacity building needs and provide opportunities for continuous learning with a view to build a multi-skilled workforce promoting career development for staff. These include in-house developed training modules on Results Based Management and Gender Mainstreaming, among others. Including the arrangement of training opportunities for UNEP Geneva colleagues. |
Performance Management | Implementing and monitoring compliance with performance management policies, process and tools (INSPIRA) to reward/recognize/retain staff and address underperformance. Supporting rebuttal process guidance and conducting training on writing workplans and performance assessments. Managing the Financial Disclosure programme. |
Medical and Counselling Services | Providing occupational health services with emphasis on preventive health care and emergency response. Also includes professional counselling service to address issues such as stress, burnout, depression etc.UN Cares, the UN system-wide program on HIV, is designed to reduce the impact of HIV in the UN workplace. |
Budget and Finance | Preparation, management, oversight and reporting of budgets and financial resources of the governing bodies and donors. |
Budgeting / Fund Management | Preparation, presentation and justification of budgets to the governing bodies. Processing budgetary authorizations and financial transactions. Advising staff, management and governing bodies on the use of financial resources.Creating, maintaining and closing Trust Funds. |
General Accounting / FinancialStatements | Authority to sign the consolidated financial statements rests with the Executive Director. Extracts from the consolidated statements are signed by UNON.Maintenance of accounts and preparation of Financial Statements including the Programme Support account. Processing accounting entries/adjustments including donor refunds; year-end accruals; statutory reporting and support to the annual external audit. |
Payments / Expenditure | Processing payments to Implementing Partners, consultants, vendors and meeting participants. Monitoring advances and recording expenditures from financial reports received from Implementing Partners. |
Payroll | Processing payment of salaries, entitlements and related advances and maintenance of payroll accounts. |
Contributions /Cash Management | Authority to accept contributions from the Parties rests with the United Nations Environment Programme Executive Director.Issuing invoices to Parties, recording and monitoring contribution receivables, processing contributions upon receipt of payments; reconciling applied deposit accounts. |
Treasury/Banking/ Investment | Receipt and disbursement of funds, House Bank management, bank reconciliations. Maintenance of banking details for staff, vendors, implementing partners and consultants. Investment of United Nations Environment Programme funds in the right products is managed by UNHQ Treasury. |
Oversight | Coordinate internal audit, investigation, inspection and external audit. |
Legal | Legal advice, opinions and representation in the Internal Justice System. |
Advisory and Representation | Provision of corporate legal advice and institutional support.Representing the organisation before the Management Evaluation Unit with regards to requests filed by staff members. Representing the organisation at the United Nations Dispute Tribunal (UNDT) and provision of support to the Office of Legal Affairs with regards to appeals filed at the United Nations Appeals Tribunal.Negotiating settlements of claims; provision of legal support and advice in mediation, conciliation and arbitration.Legal and institutional support in disciplinary procedures; provision of legal advice in cases of alleged misconduct and relevant investigations.Reviewing and clearing Host Country Agreements and legal instruments in accordance with the Delegation of Authority Policy and Framework for the Management and Administration of Multilateral Environmental Agreements.Provision of legal advice on human resources issues e.g., interpretation of the Staff Regulations and Rules, advise on outside activities, separation from employment, settlements.Coordinating audits, inspections and evaluations undertaken by the Office of Internal Oversight Services.Providing advice on engaging with implementing partners, provision of templates for this purpose. |
Support Services | Services to support operations including office space, premises, host country arrangements and protocols. |
Contracts and Procurement | Supervising procurement related functions and providing advice on procurement proposals of significant financial or operational impact; reviewing the proposed strategy/approach to best serve office’s interests. Providing oversight over the service providers. Representation at the High Level Committee on Management Procurement Network on development of policies and procedures of interest to the office. Liaising with the contracts committee for the preparation and presentation of cases for approval and addressing to follow-up queries. Provision of general contract administration services including amendment, extension or closure. |
Inventory / Asset Management | Provision of services to manage inventory of equipment items and assets including bar coding, maintain records and track movement of items; conduct physical inventories; process the disposal of obsolete and unserviceable items. |
Travel, Shipping and Visa | Providing advice on developments in Secretariat travel policies and procedures. Processing travel for staff members, consultants and meeting participants for official purposes and staff entitlement related travel; management of travel agent contract and airline negotiations. Shipping services, handled through external vendors under contracts include all aspects of incoming and outgoing official shipments of organizational goods and property as well as staff members' personal effects during recruitment, transfer and separation. |
Host Country Relations | In addition to administering the hosting agreement with the country of duty station, the services include re-entry passes of staff and dependents, consultants and interns; duty free import of goods and fuel; tax exemptions; registration of vehicles, issuance/renewal of driving licenses and transfer of ownership; processing special visa request in emergency situations and for VIPs. |
Facilities Management | Provision of comfortable and efficient working environment for the staff well as for the visitors by maintaining office premises including gardening and parking areas; utilities’ supply and maintenance of security systems. |
Mail Pouch | Providing mail, diplomatic pouch and international courier services; dispatching outbound mail; sorting and delivering all incoming mail; advising on different mail services i.e postal, international express courier and diplomatic pouch, including but not limited to cost, transit days, document preparation, etc. |
Archives/Document Management | Advising on and overseeing the implementation of policies for the management of archives in accordance with established archival standards and practices.Maintaining and managing archives. |
Security and Safety | Protection of UN personnel and property by providing a safe and secure work environment and regular security advisories; issuance of IDs for staff and visitors to the UN offices. |
Enterprise Resource Programme (ERP)– Umoja******Umoja project and maintenance costs are apportioned based on expenditure incurred and met by respective divisions and MEAs as common costs. These include service fees and costs associated with Umoja (such as license fees), requests raised through Ineed and any administrative costs associated with services provided by UNON and UNOG especially those that were delivered through OSC (travel, payment of invoices, HR/consultant services) | Advising on all aspects of workflow analysis, business process reengineering and organizational transformation.Managing core transformational activities connected to the Umoja implementation and system life cycle. Providing training and guidance on Umoja functionality, access and modality for the execution of administrative processes. |
Enterprise Risk Management (ERM) and Internal Controls | Implementation of the United Nations Secretariat ERM policy and framework, its monitoring and development. Advise on developments and activities related to the life cycle of ERM. Liaison directly with the UN Secretariat’s Department of Management for all issues relating to ERM and IC implementation and update of the ERM treatment plan. |
Information and Communications Technology | Computing, telecommunications, office automation, infrastructure support including electronic mail as well as consulting, advisory and help desk services. |
ICT Infrastructure and services | Provision of secure infrastructure services such as internet connectivity and WiFi access; local area network and systems directory services; office computer, standard software productivity tools and security software; email, file storage and sharing, print, IP telephony; computer and video conference services. Provision of cloud and on-premise hosting services for websites, software applications, and databases.Access to corporate internet/intranet and mail systems. |
Software development andmaintenance | Providing advice from tactical, operational and strategic aspects with consideration to the specific needs of the office. Making recommendations on cost effective options e.g. outsourcing or in-house IT services. Provision of customised / off the shelf software applications to support the specific needs of office. |
Help desk services | Provision of local and global services to staff in resolving various IT related issues for the UN enterprise applications. |